Privacy Policy

Last updated: April 2026

DEFRALE TRAVEL PRIVATE LIMITED ("we", "us", "our") operates the website defrale.com. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

We collect the following personal information when you use our website and services:

• Full name
• Email address
• Phone number
• Travel dates and preferences
• Payment transaction details (we do not store UPI credentials or card data)
• IP address and browser information (collected automatically)
• Communication records (contact form submissions, emails)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming bookings
• Communicating booking details, payment confirmations, and travel updates
• Responding to your inquiries and support requests
• Improving our website and services
• Complying with legal obligations and tax requirements

3. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We do not store any payment credentials. All UPI payments are processed securely through our payment gateway partner, and we only retain transaction references for record-keeping.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers (hotels, transport operators) as necessary to fulfill your booking
• Payment gateway providers for processing transactions
• Government authorities if required by law

5. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser. Essential cookies required for website functionality cannot be disabled.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for data processing

To exercise these rights, contact us at contact@defrale.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum period as required by Indian tax and accounting regulations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10. Contact Information

For privacy-related inquiries or to exercise your data rights:

Grievance Officer: HARPREET SINGH
Email: contact@defrale.com
Phone: 9217125144
Address: 2nd Floor, Shop No 252, Plot No 9, Vardhman Plaza, Rani Bagh, Pitampura, New Delhi - 110034

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.