Common questions about Defrale Travels tour packages
You can book directly through our website. Select the tour package you are interested in, choose your travel date and number of travelers, fill in your details, and complete the payment via UPI. You will receive a booking confirmation email immediately after your payment is verified.
We currently accept payments via UPI (Unified Payments Interface). You can pay using any UPI-enabled app such as Google Pay, PhonePe, Paytm, BHIM, or your bank's UPI app. The total payable amount is displayed before checkout.
Yes, we can customize tour packages based on your preferences. Please contact us via the Contact page or email us at contact@defrale.com with your requirements, preferred dates, and budget. Our team will design a custom itinerary for you.
Each package page clearly lists what is included and excluded. Typically, packages include accommodation, daily breakfast, airport/station transfers, sightseeing transport, and guide services. Specific inclusions vary by package and are detailed on the package page.
Cancellations made more than 30 days before the travel date receive a full refund minus processing fees. Cancellations 15-30 days before travel receive a 50% refund. Cancellations 7-14 days before receive a 25% refund. No refund is available for cancellations less than 7 days before travel. Please see our Refund Policy and Cancellation Policy pages for full details.
No, airfare and train tickets to and from the destination are not included in our packages. Packages cover local transport, sightseeing, and transfers within the destination. You are free to book your own flights or trains.
Travel insurance is not included in our packages. We strongly recommend purchasing travel insurance separately, especially for adventure destinations like Leh Ladakh. This covers trip cancellations, medical emergencies, and baggage loss.
We provide 3-star or equivalent hotels with modern amenities and air-conditioning. Some packages include unique stays like houseboats in Kerala, desert camps in Rajasthan, and lakeside camps in Ladakh. Specific accommodation details are mentioned on each package page.
We recommend booking at least 15-30 days in advance, especially during peak season. For destinations like Ladakh (June-September) and Kashmir (April-October), earlier booking is advisable as accommodation fills up quickly.
Our support team is available via phone at 9217125144 and email at contact@defrale.com. We provide local contact numbers for your destination before your trip starts.
Yes, we handle group bookings for families, friends, corporate teams, and school trips. Contact us with your group size and requirements for a customized quote with special group pricing.