Cancellation Policy

Last updated: April 2026

This Cancellation Policy applies to all tour packages booked through defrale.com, operated by DEFRALE TRAVEL PRIVATE LIMITED. Please read this policy carefully before making a booking.

1. How to Cancel a Booking

To cancel a confirmed booking, please send an email to contact@defrale.com with your Booking ID, the name of the primary traveler, and the reason for cancellation. You may also call us at 9217125144 during business hours.

Cancellation requests are processed on business days (Monday to Saturday, 10:00 AM to 6:00 PM IST). Requests received outside of business hours will be processed on the next business day.

2. Cancellation Charges

Cancellation charges are based on when the cancellation request is received relative to the scheduled travel date:

• More than 30 days before travel: No cancellation charge. Full refund minus Rs. 500 per person processing fee.
• 15 to 30 days before travel: 50% of total booking amount is charged as cancellation fee. 50% is refunded.
• 7 to 14 days before travel: 75% of total booking amount is charged as cancellation fee. 25% is refunded.
• Less than 7 days before travel: 100% cancellation charge. No refund.

3. Date Change Requests

If you wish to change your travel date instead of cancelling, please contact us at least 15 days before the original travel date. Date changes are subject to availability and may involve additional charges if the new dates fall in peak season.

4. Traveler Name Changes

Traveler name changes are permitted up to 7 days before the travel date at no additional charge, subject to availability. Name changes within 7 days of travel may attract additional charges.

5. Cancellation by Defrale Travels

We reserve the right to cancel a tour package under the following circumstances:

• Natural disasters, severe weather, or safety concerns at the destination
• Government advisories or travel restrictions
• Insufficient number of bookings for a group tour to be viable
• Any other force majeure event

In case of cancellation by Defrale Travels, travelers will be offered a full refund or the option to reschedule to a different date at no additional cost.

6. Partial Cancellation

If a group booking involves multiple travelers and only some wish to cancel, the cancellation policy applies only to the cancelling travelers. The remaining travelers' booking will continue as confirmed, though the per-person cost may be recalculated based on the reduced group size.

7. No-Show Policy

If a traveler fails to arrive at the designated pickup point or start location on the travel date without prior cancellation, it will be treated as a no-show. No refund will be provided in case of a no-show.

8. Contact Information

For cancellation requests or queries:

Email: contact@defrale.com
Phone: 9217125144
Grievance Officer: HARPREET SINGH
Address: 2nd Floor, Shop No 252, Plot No 9, Vardhman Plaza, Rani Bagh, Pitampura, New Delhi - 110034